1. Acceptance of Terms

By creating an account or using PrepPilot™ ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. We may update these Terms from time to time, and your continued use of the Service after changes constitutes acceptance of the updated Terms.

2. Service Description

PrepPilot™ is an AI-powered study platform designed to help users prepare for the Project Management Professional (PMP®) certification exam. The Service includes AI-guided study, practice quizzes, study sessions, mock exams, readiness scoring, and related study tools.

PrepPilot™ is an independent educational tool. PrepPilot™ is not affiliated with, endorsed by, approved by, or sponsored by the Project Management Institute (PMI). PMP®, PMBOK®, and PMI® are registered trademarks of the Project Management Institute, Inc.

3. Eligibility

You must be at least 18 years old to use the Service. By creating an account, you represent that you are at least 18 years of age and that all information you provide during registration is accurate and complete.

4. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Each account is licensed for use by a single individual. Account sharing, transferring your account to another person, or creating multiple accounts to circumvent usage limits or trial restrictions is prohibited.

You agree to notify us immediately of any unauthorized use of your account.

5. AI-Generated Content Disclaimer

The Service uses artificial intelligence to generate study responses, explanations, quiz questions, and study guidance. AI-generated content may contain inaccuracies, outdated information, or errors.The content provided by PrepPilot™:

Does not constitute professional advice or official PMI guidance
May not reflect the most current PMP® exam content or PMI standards
Should be verified by you against official PMI materials, including the PMBOK® Guide and the Exam Content Outline (ECO)
Is provided for educational and study purposes only

You bear full responsibility for verifying the accuracy of any information provided by the Service before relying on it for exam preparation or professional practice.

To learn more about our quality process, including human review, content auditing, and how we maintain question accuracy, see How We Get It Right.

6. Readiness Score and Exam Results

The Readiness Score displayed on PrepPilot™ is a composite metric based on your activity and performance within the platform over a rolling 30-day window. It incorporates nine scoring factors including accuracy, domain coverage, learning trends, question depth, mock exam performance, domain balance, exam pacing, exam consistency, and study consistency.

The Readiness Score is a study guidance tool designed to help you assess your preparation.While PrepPilot™ strives to provide meaningful readiness assessment, your actual exam performance depends on many factors beyond the scope of this Service, including your prior experience, study habits, the specific content of your exam, and exam-day conditions. Actual PMP® exam content and passing criteria are controlled solely by PMI.

Except as specifically provided under the PrepPilot Pass Guarantee (Section 7), PrepPilot™ makes no representations or warranties that use of the Service will result in passing the PMP® exam or any other certification exam.

7. PrepPilot Pass Guarantee

PrepPilot™ offers a Pass Guarantee program to eligible paid subscribers ("Pass Ready" plan holders). The Pass Guarantee provides extended access to the Service if you do not pass the PMP® exam after meeting all eligibility criteria.

7.1 Eligibility Requirements

To qualify for the Pass Guarantee, you must meet all three of the following criteria:

Readiness Score of 85 or higher for 3 consecutive calendar days. Your score must reach and sustain 85+ for at least three consecutive days as recorded in your PrepPilot account.
Complete at least 3 full mock exams with passing scores. You must complete three 180-question timed mock exams within PrepPilot and score 61% or higher on all three (PrepPilot’s internal mock exam benchmark - PMI does not publish an exact passing score).
Take the real PMP® exam within 14 calendar days of qualifying. You must sit for the actual PMP® exam within 14 calendar days of the date you first met both of the above criteria.

7.2 Remedy

If you meet all three eligibility criteria and do not pass the PMP® exam, PrepPilot™ will extend your access to the Service for 90 additional calendar days at no charge. The Pass Guarantee provides extended Service access only. It does not cover, reimburse, or refund:

PMP® exam registration fees or retake costs
Any PrepPilot™ payments already made
Any indirect costs, lost wages, or consequential damages

7.3 Claim Process

To submit a guarantee claim, email support@mypreppilot.com with a copy of your PMI Certification Exam Report. The report must clearly show your name, PMI ID, exam date, overall score performance, and domain performance ratings (People, Process, Business Environment). The name on your report must match the name on your PrepPilot™ account. PrepPilot™ will verify your eligibility using your report and account data, including readiness score history and mock exam records. Claims are reviewed within 5 business days.

7.4 Limitations

The Pass Guarantee is available to paid subscribers only (Pass Ready plans). Free-tier users are not eligible.
Limited to one guarantee claim per user account.
Eligibility is determined solely by PrepPilot™ based on platform data. PrepPilot™ reserves the right to deny claims where eligibility criteria were not met as recorded in our systems.
PrepPilot™ may modify or discontinue the Pass Guarantee program at any time with 30 days' notice. Users who have already qualified under the existing terms will be honored.
Attempts to manipulate readiness score data, create fraudulent exam outcome reports, or otherwise abuse the guarantee program will result in claim denial and may result in account termination.

For full details on the Pass Guarantee, including how the Readiness Score is calculated, see the Pass Guarantee page.

8. Payment and Access

PrepPilot™ offers a free tier and paid access plans ("Pass Ready"). Paid plans are one-time purchases processed through Stripe. Each purchase grants access for a fixed duration (e.g., 30 days or 90 days) as stated at the time of purchase. There are no recurring charges or automatic renewals.

If you purchase additional access while an existing plan is still active, the new access period is added to your remaining time. Access expires at the end of the purchased duration and reverts to the free tier unless you make a new purchase.

All sales are final. Because access begins immediately upon purchase, no refunds are provided, except as specifically described under the Pass Guarantee and Score Payback Program (Section 8d below). We reserve the right to change pricing with 30 days' notice. Price changes do not affect access already purchased.

8a. Free Trial

PrepPilot™ may offer a free trial of the Pass Ready plan. The trial provides full Pass Ready access for the stated duration (currently 7 days) with no credit card required. Each user is limited to one free trial per account.

The trial does not automatically convert to a paid plan. At the end of the trial period, your account reverts to the free tier unless you purchase a paid plan. If you purchase a paid plan while your trial is still active, your remaining trial days are added to your purchased access period.

8b. Usage Limits

Both free and paid tiers are subject to daily usage limits. These limits reset at midnight UTC each day. Current limits are displayed on the Plan page and may include caps on AI chat messages, quiz questions, study mode messages, and mock exams.

Quiz Questions and Quick Drill draw from the same daily question pool. Study Mode messages are counted per AI response within a study session, not per session started.

PrepPilot™ reserves the right to adjust usage limits at any time. Material reductions to paid-tier limits will be communicated with 30 days' notice. Free-tier limits may be adjusted without notice.

8c. Analytics and Data Collection

By using the Service, you acknowledge that PrepPilot™ collects essential product analytics to operate, secure, and improve the platform. Essential analytics record core product events such as account creation, login, exam and quiz starts, subscription events, and feature usage. These events are necessary for service delivery and are processed under our legitimate interest in maintaining a functional, secure platform.

Extended analytics (page views, session recordings, and behavioral patterns) are only collected after you provide explicit consent via our cookie banner. You may withdraw consent at any time through the Privacy Policy page. For full details on what data we collect and how it is used, see our Privacy Policy.

8d. Score Payback Program

The Score Payback Program is an optional, opt-in offer through which PrepPilot™ provides a partial refund to eligible users who submit verified PMP® exam outcome data and complete a calibration survey. The purpose is to compensate users for the value of real exam outcome data used to calibrate our question bank.

Eligibility: (1) The user must have an active or previously-active Pass Ready plan purchased through Stripe; license-key redemptions are explicitly excluded. (2) The user must have genuinely studied with PrepPilot™ before the exam: the reported exam date must fall on or after the account creation date, and the user must have completed at least three (3) mock exams and reached a Readiness Score of at least 65, both on or before the exam date. (3) The user must have taken the real PMP® exam and report a complete outcome (exam date, pass/fail status, and ratings for all three domains: People, Process, Business Environment). (4) The user must upload an official PMI Certification Exam Report (PDF) on which the candidate's full name, PMI ID, and exam date are legible; the full name must match the user's PrepPilot™ account name, and the exam date must match the reported outcome. Manually entered exam results do not qualify for the Score Payback— an uploaded PDF is required so we can verify the report is genuine. (5) The user must complete the Score Payback calibration survey. (6) Each PrepPilot™ account is eligible for one payback in its lifetime.

Payment amount: 20% of the user's lifetime PrepPilot™ spend processed through Stripe, subject to a per-account maximum that is displayed to the user on the /payback page and again before the user submits an application. Refunds are issued in the original payment currency via Stripe partial refund and applied against the user's original charges. PrepPilot™ reserves the right to adjust per-account maximums periodically; the cap shown to the user at the time of application submission is the cap that applies to that submission.

Verification and processing:Submissions are reviewed manually within approximately five (5) business days. PrepPilot™ reserves the right to deny applications that cannot be verified, including but not limited to: name mismatch, illegible PDF, suspected fraud, duplicate submission, or use of a license-key plan. Denied applications may be re-submitted if the cause is correctable.

Independence from Pass Guarantee: The Score Payback Program operates independently of the Pass Guarantee. A user who qualifies for both may receive both. Score Payback is not a refund of any specific service shortfall.

9. Acceptable Use

You agree not to:

Redistribute, resell, or share question bank content or AI-generated responses for commercial purposes
Use the Service for commercial test preparation services, tutoring resale, or corporate training without a written license from PrepPilot™
Scrape, crawl, or use automated tools to extract content from the Service
Attempt to reverse-engineer, decompile, or derive source code from the Service
Use the Service to generate content that infringes on third-party intellectual property rights
Circumvent usage limits, access controls, or trial restrictions
Share your account credentials or allow others to access your account
Use the Service in any manner that violates applicable laws or regulations

10. Intellectual Property

All content on PrepPilot™, including but not limited to the question bank, AI-generated explanations, user interface, scoring algorithms, and platform design, is the proprietary property of PrepPilot™. This content is derived from AI generation and human curation and is not copied from PMI materials.

Your purchase or free-tier access grants you a limited, non-exclusive, non-transferable license to access and use the Service for personal study purposes only. You retain no rights to platform content beyond personal study use. AI-generated explanations and study content are platform intellectual property and may not be exported, reproduced, or used for commercial purposes.

11. User Feedback and Testimonials

By submitting feedback through the Service (including thumbs-up/thumbs-down ratings, comments, and support messages), you grant PrepPilot™ a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, and display your feedback for the purposes of improving the Service and for marketing, promotional, and testimonial use.

When using feedback for marketing or testimonials, we may attribute it using your first name and last initial (e.g., "Shaun H."). We will not publish your full name, email address, or other personally identifying information in marketing materials without your explicit written consent. See our Privacy Policy for details on how we handle your information.

If you do not want your feedback used in marketing materials, you may contact us at support@mypreppilot.com to opt out. Opting out does not affect our ability to use feedback internally to improve the Service.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PREPPILOT'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO PREPPILOT IN THE THREE (3) MONTHS PRECEDING THE DATE OF THE CLAIM.

IN NO EVENT SHALL PREPPILOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

Lost exam fees or retake costs
Lost job opportunities related to certification
Lost wages or income
Data loss or service interruption
Any damages arising from AI-generated content inaccuracies

You acknowledge that PrepPilot™ is a study aid and that all decisions regarding exam preparation and readiness are solely your responsibility.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. PREPPILOT DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

14. Dispute Resolution

These Terms are governed by the laws of the State of Colorado, without regard to conflict of law principles.

Any dispute arising from or relating to these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration shall be conducted on an individual basis only. You agree to waive any right to participate in a class action lawsuit or class-wide arbitration.

Notwithstanding the above, either party may bring an individual claim in small claims court if the claim falls within the court's jurisdictional limits.

15. Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or abuse of the Service. You may close your account at any time by contacting us.

Upon termination for cause (violation of Terms, fraud, or abuse), any remaining paid access time is forfeited and no refund is provided. Upon termination, your right to access the Service ceases immediately. Provisions that by their nature should survive termination (including Limitation of Liability, Intellectual Property, and Dispute Resolution) will survive.

16. Changes to Terms

We may modify these Terms at any time by posting the revised version on this page with an updated "Last Updated" date. Material changes will be communicated via email or in-app notification. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

17. Contact

If you have questions about these Terms, please contact us at support@mypreppilot.com.